Business Process Outsourcing is becoming one of the most important issues in today’s business world. It is a way to get many tasks done at a lower cost and better quality than what would be possible if it were done by internal employees thanks to software and automation. In addition to having certain jobs outsourced, it also allows for much more flexibility in that the company can increase or decrease staffing as needed without any implications on its overall costs. One reason why companies are so interested in Business Process Outsourcing is because every year we are seeing an increasing amount of pressure placed on companies to cut their operating expenses while still trying to maintain high standards when it comes to quality levels. This means that outsourcing some of the less important jobs or tasks can have a significant impact on how much money is being spent.
It also helps companies increase their focus on the things that are most important to them rather than having to worry about getting everything done and still trying to do it well.
Business process
Services:
- Information Processing & Records Management
- Business Development
- Accounting & Book keeping
- Marketing & Advertising
- Sales & Distribution
- Recruitment & Human Resources
- Call Centre
- Business Process Re-Invention
Traditional BPO is Dead,
and the Need for Re-invention
is Greater Than Ever
The transition to a new model that supports the future of business will be evolutionary, not revolutionary and must be anchored around customer experience and outcomes, with a focus on building differentiated capabilities for clients using data driven insights from both customers and employees. This approach delivers dramatic impact by reinventing traditional service delivery processes to amplify human performance.
A Closer Look at
Business Process
Re-Invention
The benefits of BPR are made possible by advances in artificial intelligence and predictive analytics and often lead to increased efficiency, improved quality of service and experience, lower operating costs, better access to marketplaces for customers and suppliers, faster time to market and customer acquisition, up-to-date knowledge on the state of a business process for those involved in it, elimination of waste or duplication, greater flexibility in managing human resources within a company as well as improved competitiveness.
BPR services enable more judicious investment and modernizes legacy systems while accelerating delivery of new services that spur competitive differentiation. New technologies such as cloud computing with application programming interfaces (APIs) enable the capacity to build specialized business apps with greater speed and scale. BPR is well aligned to support business strategy in a world where traditional revenue sources are becoming more elusive, sustainable growth requires a automated operating models anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes.
BPR Strategies:
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Workforce
Transformation -
Workforce
Optimization -
Workforce
Augmentation -
Workforce
Virtualization
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Workflow
Transformation -
Workflow
Optimization -
Workflow
Virtualization -
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The above strategies enable a ‘human plus AI’ model of BPO with each working in conjunction with the
other to deliver superior outcomes for partners while achieving process optimization on all fronts.